Policies

Lesson Cancellation Policy

Please note Please note that same day lessons cancellations due to COVID or health related reasons can be rescheduled at the teacher's discretion and availability if a medical certificate is provided. If your teacher isn't available then another teacher or online lesson alternative will be arranged. In all other cases you must give at least 24 HOURS notice of any time changes otherwise the lesson credit is forfeit.

If you are late to your lesson then any missed lesson time is made up at the teacher's discretion.
If lessons are missed throughout the term due to student cancellation, make up lessons can be organised during the following school holidays depending on teacher availability after which lesson credit is forfeit.

Health and Safety Policy

• We will do everything to ensure students, parents and staff are safe. This includes regular disinfecting of all surfaces, wearing facemasks, physical distancing and handwashing.
  We can't do this alone! Please make sure to adhere to all health and safety practices. These include:nnStaying home if you are feeling unwell with any symptoms including fever, cough, fatigue, running nose, sore throat, sneezing, difficulty breathing and loss of taste or smell.nnPhysical Distancing which includes making sure you are 1.5 metres away from others whilst in the reception or classroom. As this is difficult during lessons we recommend wearing a facemask.nnHygiene Practices which includes washing your hands with soap and water or hand sanitiser which is provided. Please do this before and after your lesson. If you need to sneeze or cough please use your elbow to cover your mouth. nnRegistering your details for Contact Tracing. If you are a new patron and have not passed on your details to us we will need to ask for them to ensure the safety of everyone in attendance.

Code of Conduct

• Do not bring food or drink to the studio.
• Treat all staff, students and parents with respect.
• Respect all instruments, facilities and stationary. Causing any damage to the premises, facilities or instruments will make you liable for the repair cost. Fines may apply.
• Keep quiet and do not run whilst at the music school.

Child Safety Policy

Fantasia Music School places child safety as its top priority. We are dedicated to creating a secure and positive learning environment for all students to learn and enjoy music.

Guidelines

1. All children are supervised during lesson times. If you are waiting in the lobby we ask for your cooperation to keep a safe, quiet and orderly space.
2. There is a no physical contact policy unless absolutely necessary for the aiding of music education.
3. Staff are equipped with knowledge, skills and awareness to keep children safe through continual education and training.
4. All physical and online environments are designed to minimise risk factors for child danger and abuse. Parent attendance of lessons is encouraged but not compulsory.
5. All complaints and allegations are taken seriously and will investigated by the relevant authorities.